Reports and Data Analyst

Job Summary

The Reporting and Data Analyst will be responsible for preparing, analyzing, and presenting operational and financial reports to support decision-making in freight forwarding operations. This role ensures data accuracy across shipment tracking, cost analysis, and performance metrics, enabling the company to optimize logistics efficiency and customer satisfaction.

Duties and Responsibilities

• Generate and maintain regular reports on shipment status, transit times, freight costs, and operational KPIs.
• Develop customer-specific reports for service level agreements (SLAs) and delivery performance.
• Identify trends in shipment delays, missing milestones and communicate to country stakeholders.
• Validate data from multiple sources to ensure accuracy.
• Maintain documentation for reporting templates aligned with customer requirements.
• Present analytical findings to assigned Customer Program Manage...