Job Description

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

Credit Acceptance is hiring a Repossession Supervisor to:

  • Consistently and efficiently lead a team of 8-10 full-time Repossession Specialists to exceed all goals
  • Effectively coach, mentor, motivate and communicate through change
  • Actively identify process improvement opportunities (by soliciting team member feedback, job shadowing and by reviewing reporting) and provide feedback to leadership on possible solutions to address the identified opportunities
  • Support repossession efforts by assisting team members with escalated calls so they can collect money to cancel repossession activities and skip trace to identify the customer and vehicle location
  • Make effective decisions
  • Through performance monitoring, the Supervisor will ensure adherence to procedures, policies and company guidelines and initiatives. The Supervisor’s primary focus will be to coach team member toward ultimately improving their team’s contribution to overall key department performance metrics.


    • Outcomes and Activities:

  • Ensure your team consists of the Right People and the Right Number of People
  • Set and enforce Clear Expectations for your team
  • Monitor and evaluate individual and team performance
  • Continuously coach team on effective skip tracing techniques
  • Effectively communicate so that all team members are abreast of current state of the department and organization
  • Conduct call monitoring, account audits and review daily dashboard reports for the department to identify trends and opportunities
  • Execute administrative tasks as needed within the role


    • Knowledge and Skills:

  • You need to communicate in a way (both written and verbal) that builds trust and creditability with the team as you provide and solicit feedback.
  • Take ownership in your performance while being receptive and acting upon feedback as you actively participate in training and coaching secessions.
  • You need to assess team member performance, their ability to adhere policies and processes as you attempt to identify barriers so you can recommend solutions.
  • You need to be a coach by setting expectations; facilitate learning and development; leverage best practices; to build a high performing team.
  • Be honest and ethical and make decisions that are in the best interest of organization; fair; consistent; and demonstrate integrity.


    • Requirements:

  • Minimum of 2 years previous leadership experience or 2 years of experience while in a senior role.
  • Speak clearly, professionally and articulately on the telephone.
  • Ability to work independently and in a team environment.
  • Ability to operate office equipment (copy machines, fax, telephone, and keyboard).
  • High school diploma or GED
  • Working Knowledge of MS Office and Internet experience
  • Previous customer service or collections experience in a call center environment


    • Preferred:

  • Experience in the finance or automotive industry

    • Schedule:

  • Monday through Friday: 10 am - 7 pm EST

    • Targeted Compensation: $56,800-$66,758 + a monthly bonus plan

    Benefits

  • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

    • Our Company Values:

    To be successful in this role, Team Members need to be:

  • Positive by maintaining resiliency and focusing on solutions
  • Respectful by collaborating and actively listening
  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
  • Direct by effectively communicating and conveying courage
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting

    • To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

  • Identify the Right People by recognizing top talent
  • Set Clear Expectations by managing change and directing others
  • Train team members and focus on developing talent
  • Performance Manage by ensuring accountability and driving results
  • Create the Right Environment by establishing trust and managing conflict
  • Maintain the Right Number of team members needed to build an effective team

    • Expectations:

  • Remain compliant with our policies processes and legal guidelines
  • All other duties as assigned
  • Attendance as required by department 

    • Advice!

    We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

    P.S.

    We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

    Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

    Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.

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