Representante de Servicio Al Cliente

**Job Details**
**What are you going to do?**
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How you will do it?**
- Order Processing
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
- Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
- Handling non-conformities and complaints
- Issue internal complaint and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corr...