Representante del servicio de atención al cliente

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Bilingual:
  Fluent in English and Spanish (written and verbal)
• 3+ years of experience in customer service or customer support roles
• Experience working in or closely with manufacturing, e-commerce, or product-based businesses
• Comfortable using customer service platforms such as:
  Shopify, Gorgias or Zendesk
• Strong communication, problem-solving, and organizational skills
• Ability to work cross-functionally and drive alignment between teams