Job Description
About the Team
The Trust and Safety Community Response team improves the quality of DoorDash operations through the investigation of safety incidents. On-demand food delivery has many advantages; however, there are extremely challenging logistics to ensure DoorDash is delivering the best service to the Customers, Dashers, and Merchants.
Trust and Safety presents a united front to protect the experience of Merchants, Customers and Dashers while solving these logistics challenges. This team helps in building internal and external relationships while protecting DoorDash's brand. We work with our internal partners to solve and reduce escalations, monitor daily quality, improve response times, and drive tool usage and efficiencies. At DoorDash we empower our teams to focus on creating an amazing experience for our Merchants, Customers, and Dashers. This is a tremendous opportunity to join a fast-growing team that is hyper-focused on improving the quality of DoorDash's operations...
The Trust and Safety Community Response team improves the quality of DoorDash operations through the investigation of safety incidents. On-demand food delivery has many advantages; however, there are extremely challenging logistics to ensure DoorDash is delivering the best service to the Customers, Dashers, and Merchants.
Trust and Safety presents a united front to protect the experience of Merchants, Customers and Dashers while solving these logistics challenges. This team helps in building internal and external relationships while protecting DoorDash's brand. We work with our internal partners to solve and reduce escalations, monitor daily quality, improve response times, and drive tool usage and efficiencies. At DoorDash we empower our teams to focus on creating an amazing experience for our Merchants, Customers, and Dashers. This is a tremendous opportunity to join a fast-growing team that is hyper-focused on improving the quality of DoorDash's operations...
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