Representative, Customer Service and Support (1st Shift) - Shepherdsville KY

JOB DESCRIPTION Overview: Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.RESPONSIBILITIES Responsibilities: This position is responsible for:OperationalMonitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers.Stakeholders ManagementProvide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are...