Representative, Customer Service

Position Overview

As a Representative, Customer Service, you’ll be the voice of CarMax Auto Finance, delivering exceptional support and ensuring every customer feels valued. At CarMax, we put people first—customers and associates alike—while redefining the car buying experience. In this role, you’ll resolve inquiries, educate customers on account details, and collaborate across teams to provide best-in-class service. Your efforts will help maintain CarMax as the trusted choice for car buying and financing.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re ...