Job Description
Assist customers in requests for information; perform customer service support functions and resolve customer complaints, concerns and issues; perform a variety of duties in a multi-task work environment.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily:
Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise. Process incoming inquiries in Customer Care. Process RMA’s/CCF’s. Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs. Work with other departments as needed to ensure that we meet our customer needs. Operate within and help to improve work procedures for Customer Service using lean manufacturing prin...
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