Representative, Customer Service I

About the Role:

Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders.

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.

Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. May also perform other duties as assigned.

What You'll Do:

• Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job.

• Performs functions that are routine in nature with minimal complexity or variation.

• Work is performed under supervision and receives detailed instructions to perform tasks.

• Follows priorities provided to them...