Representative, Operations

Description

The Representative Customer Service position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
Language - Good communication skill in English along with one more regional language like Telugu / Kannada / Malayalam / Hindi
Experience – Fresher or any experience
Education - Any Graduate/Undergraduate
Rotational Shift
Rotational Week off – (6 Days Working)

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity t...