Job Description
Cadent Gas Ltd
Deliver seamless IT services that keep our business moving As our Request Fulfilment Analyst, you’ll play a key role in delivering a high-quality IT service experience to colleagues across Cadent. This role is central to ensuring the timely and cost-effective fulfilment of IT hardware and service requests, supporting our colleagues to do their best work.
This is a hybrid position with the expectation of being in the office three times a week. You’ll work within IT Service Operations, managing requests for laptops, desktops, peripherals, telephony, and new starter/leaver services. Alongside day-to-day delivery, you’ll analyse trends, maintain high-quality data, and identify opportunities to improve processes and increase first-time fix rates.
Why you'll love this role:
Customer Impact – Be the frontline of IT service delivery, supporting colleagues across the business.
Variety – Work across request fulfilment, onsite support, even...
Deliver seamless IT services that keep our business moving As our Request Fulfilment Analyst, you’ll play a key role in delivering a high-quality IT service experience to colleagues across Cadent. This role is central to ensuring the timely and cost-effective fulfilment of IT hardware and service requests, supporting our colleagues to do their best work.
This is a hybrid position with the expectation of being in the office three times a week. You’ll work within IT Service Operations, managing requests for laptops, desktops, peripherals, telephony, and new starter/leaver services. Alongside day-to-day delivery, you’ll analyse trends, maintain high-quality data, and identify opportunities to improve processes and increase first-time fix rates.
Why you'll love this role:
Customer Impact – Be the frontline of IT service delivery, supporting colleagues across the business.
Variety – Work across request fulfilment, onsite support, even...
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