Require a Customer Excellence Manager in Bangalore

Customer Experience & Support Excellence

● Own and optimize customer interaction channels (calls, chats, emails) to deliver faster, empathetic,

and more consistent support.

● Identify bottlenecks in customer journeys and lead cross-functional initiatives to resolve them.

● Build robust order-to-contact processes, ensuring seamless handoffs across supply chain, product,

operations, and support.

2. Automation & AI-Driven Transformation

● Lead automation initiatives across support and operational functions to minimize manual effort and

reduce human dependency.

● Stay ahead of the curve on AI-driven tools and functionalities; identify and deploy cutting-edge

solutions that keep Supertails differentiated in customer experience.

Collaborate with product and technology teams to co-create scalable automation frameworks
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