Job Description
Handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.
Resolving day-to-day queries of the customers/merchants via call/chat.
Oversee day-to-day management of campaigns and ensure brand consistency
Ensure brand consistency in copy through tone, voice, and terminology
Developing and implementing a timeline to achieve targets.
Requirements
High level of drive, initiative, and self-motivation
● 1+ years’ experience in customer support
● Exceptional multi-tasking skills
● Strong problem-s...
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