Job Description
Skills
Job Title: Remote IT Support Engineer (L1/L2)
Location: Chandigarh, India
Employment Type: Full-Time
About the Role
The Remote IT Support Engineer (L1/L2) is responsible for ensuring the smooth day-to-day operation of end-user systems and IT services by providing efficient remote technical support. This role requires strong technical fundamentals, excellent communication skills, and a customer-focused approach to deliver timely resolutions and a high-quality support experience.
Level 1 (L1) Responsibilities
Respond to user support requests via phone, email, chat, and ticketing systems within defined SLAs
Perform first-level troubleshooting and aim for first-call resolution by following standard operating procedures
Resolve common IT issues, including:
Password resets and user access management
Printer and peri...
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