Job Description

Research Manager

Milan, Italy

About us:

Introduction:

As a Research Manager, you will lead and deliver diverse and complex quantitative research projects. Working within a dynamic, international environment, you will manage projects end-to-end, develop client relationships, and mentor junior team members. Your expertise will help address clients' business challenges across industries such as FMCG, healthcare, automotive, technology, and financial services, ensuring actionable insights and impactful results.

Responsibilities:

  • Design research questionnaires that meet project objectives in consultation with clients and senior researchers.
  • Manage research studies independently from initiation to delivery, ensuring quality, accuracy, and timely completion.
  • Analyze and transform data into clear, story-driven reports and presentations that address clients’ research, commercial, and communication goals.
  • Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes and manage timelines.
  • Collaborate with clients to understand their business needs and provide tailored solutions and consultancy.
  • Mentor and coach junior team members, ensuring seamless project delivery and fostering professional growth.
  • Collaborate with Client and Commercial Directors to co-lead research-focused client engagements and manage emerging issues.

    • Your Profile:

  • 4-8 years of experience in quantitative market research, preferably on agency side.
  • A results-driven, can-do attitude with a passion for research excellence.
  • Strong organizational and project management skills, handling multiple tasks effectively.
  • A passion for brands and product innovation, digital media and making an impact on people.
  • Excellent verbal and written communication skills in English and Italian
  • Experience or education in fields such as Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees are welcome but not required.
  • Proven expertise in designing, managing, and delivering complex research projects.
  • Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and presenting these findings
  • Proven ability to build and manage client relationships
  • Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
  • Positive, solution-oriented attitude with a passion for brands and product innovation and digital media. Robust coaching and mentoring abilities.
  • Collaborative team player who thrives in a dynamic, fast-paced environment. Commitment to fostering an inclusive, empathetic, and transparent work culture.

    • Our Values:

    Acting with Ownership- Demonstrating individual accountability
    Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
    Collaborating with Curiosity- Exhibiting teamwork through togetherness
    Discussing openly, committing jointly- Sharing your views openly
    Embracing empathy- Being egoless & caring

    What we Offer:

    At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

    Other Benefits:

  • Medical/Health insurance
  • Meal ticket vouchers
  • 22 days of annual leave

    • Join our global team. We welcome big thinking and reward great work.

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