Reservation Coordinator

Hotel Reservation Specialist Job Description

Serve as the primary contact for room reservations, providing exceptional customer service and tailored solutions to meet guests' needs. Respond to inquiries, process bookings, and handle modifications or cancellations with ease.

Key Responsibilities:

• Respond promptly and professionally to all guest inquiries.
• Offer personalized room recommendations based on guest preferences.
• Manage internal and external calls according to hotel standards.
• Clearly communicate booking terms and policies for various packages.
• Process reservation requests efficiently and accurately update relevant information.
• Handle modification or cancellation requests from guests and partners with professionalism.
• Develop and maintain strong relationships with regular bookers and partners.
• Perform quality checks on arrivals and reservations to ensure seamless service.
• Up...