Reservation Executive

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Maintaining guest profile and updating the same on regular basis
• Ensure to interact with the guests & enable the team to understand guest requirements

Financial

• Responsible for maintaining high level of room sales, by up selling.
• Adhere to Accor guidelines for all the financial related procedures
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.

Operational

• Adhere to the Standard Operating Procedures & policies.
• Ensure maximum room occupancy within ...