Reservation Executive

A Reservation Executive at Shalom is responsible for managing, processing, and confirming guest bookings across various channels while ensuring a seamless, high-quality pre-arrival experience. Key duties include handling inquiries, updating booking systems, upselling services, and maintaining accurate guest databases. This role requires strong communication skills, attention to detail, and 1-4 years of experience.

Key Responsibilities & Job Description

Booking Management: Process, confirm, modify, and cancel guest reservations efficiently via phone, email, and chat.

Customer Communication: Proactively interact with guests to provide information on policies, amenities, and local experiences.

Revenue Optimization: Utilize selling techniques to upsell services, packages, and upgrades to increase revenue.

Systems & Reporting: Maintain accurate, up-to-date guest databases and manage daily reservation counts for arrivals and departures.

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