Job Description
COME AS YOU ARE & SHOW US YOUR VISION…
As Reservation Supervisor, you are the first point of contact in a guest’s journey – ensuring a smooth, personalised, and efficient booking experience. You’ll lead by example, support your team, and keep operations running like clockwork. Whether it’s managing room inventory, responding to special requests, or maximising revenue, you’ll bring a mix of service flair and operational know-how to the role.
This is your daily contribution to an exceptional guest experience…
Take lead in reservations, ensuring prompt, accurate, and friendly service;
Handle incoming calls, emails, and online booking requests, always aiming to maximise conversion and revenue;
Support the team with training, coaching, and daily task management;
Monitor room availability, track pick-up pace, and help opti...
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