Job Description
We are looking for a highly skilled Reservationist with excellent spoken English and a strong grasp of the US accent to support a leading US-based short-term vacation rental company. This is a remote position based in India , requiring exceptional communication skills and a commitment to delivering outstanding guest experiences.
If you are a proactive, customer-focused professional with the ability to engage confidently with US guests, we would love to hear from you.
Key Responsibilities
Process refund requests and resolve billing discrepancies in accordance with company policies.
Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.
Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
Identify opportunities to improve reservation processes and guest experience.
Ensure full compliance with company policies and procedures.
Perform additional related ...
If you are a proactive, customer-focused professional with the ability to engage confidently with US guests, we would love to hear from you.
Key Responsibilities
Process refund requests and resolve billing discrepancies in accordance with company policies.
Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.
Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
Identify opportunities to improve reservation processes and guest experience.
Ensure full compliance with company policies and procedures.
Perform additional related ...
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