Job Description
Job Description
- Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service
- Convert enquiries into confirmed bookings through personalised recommendations and confident product knowledge
- Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly
- Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction
- Manage room allocations and special requests with attention to detail and operational awareness
- Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication
- Process payments, deposits, and billing information in line with Fairmont and UK financial procedures
- Respond to guest queries regarding rates, packages, availability, and hotel facilities
- Promote upsell opportunities including room upgrades, dining experience...
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