Reservations Agent

Job Title: Rooms Controller

Department: Rooms Division
Location: Virgin Hotels Nashville
Reports To: Director of Junction

Our Vibe

At Virgin Hotels, we believe in doing things the right way, not the easy way. We lead with heart, stay curious, and never lose sight of the fact that hospitality is personal. The Rooms Controller plays a vital role in delivering our promise—memorable stays, thoughtful details, and a seamless guest journey—by owning the balance of the house and championing the guest experience from behind the scenes and on the floor.

Position Summary

The Rooms Controller is the operational and experiential anchor of the hotel’s inventory and arrivals strategy. This role is responsible for managing room inventory across all channels, overseeing the arrival queue, supporting luxury and preferred programs, and maintaining constant situational awareness of the operation.

This p...