Reservations agent

We are seeking a highly skilled Reservationist with excellent spoken English and a clear understanding of US accent to join our team and support a leading short-term vacation rental company based in the US. This is a remote position based in India, requiring outstanding communication and customer service skills to ensure seamless guest experiences and efficient reservation management.If you are a proactive problem solver with a passion for customer service and the ability to communicate effortlessly with US-based guests, we’d love to hear from you!Key ResponsibilitiesProcess refund requests and resolve billing discrepancies in line with company policies.Address guest inquiries, concerns, complaints, and disputes with empathy, active listening, and professionalism.Provide recommendations for local attractions, dining, and activities to enhance guest experiences.Identify opportunities for improving reservation processes and guest satisfaction.Ensure adherence to established policies and ...