Reservations Coordinator

The Ardilaun Hotel is seeking a full time Reservations Coordinator to join our team. As the first point of contact for our guests, you will play a crucial role in delivering a great customer experience. The candidate must have a pleasant personality, is guest focused and strive to deliver exceptional customer service.

Responsibilities & Tasks:

• To operate the telephone in an efficient, friendly manner, to the standard of procedures at all times
• To ensure all reservations are accepted, recorded and confirmed in accordance with hotel policy and in an efficient and courteous manner.
• To assist the Reservations Manager & Revenue Executive in implementing and enforcing financial controls to achieve maximum revenue on any given day
• To develop a strong working relationship with colleagues in your department as well as front office and other related departments
• To ensure accurate and correct entrie...