Reservations Executive/Agent

Position Summary:

Reservations Executive is responsible for handling and managing the whole reservations process and to assist the Reservations Manager in maximising room sales revenue for the hotel by up-selling and promoting of various room facilities while maintaining a consistently high standard of customer service. Provide reservations support and guidance to Reservations Agents.

Responsibilities:

• Operate and manage Reservations Sales function of the Hotel
• Update guest profiles for reference when needed
• Handle telephone enquiries, process reservations, upsell rooms and enter data of reservations received
• Maximise potentials in hotel's occupancy and revenue whilst protecting Hotel's business mix
• Provide efficient and courteous telephone service to guests and callers to create a favorable image of Hotel
• Provide comprehensive and accurate information to internal and external customers
• Build good rappor...