Reservations Manager - Athens Based

We’re looking for a Reservations Manager to
oversee and elevate the reservations teams across
our Zuma and ROKA restaurants in Greece. This is a pivotal
leadership role for someone who thrives on detail, data, and people.

This role will be based in Athens at our regional
support office with occasional travel to the sites based in Mykonos and
Santorini.

As Reservations Manager – Greece, you’ll:

• Lead
  the reservations function across our Greek portfolio, ensuring a seamless
  guest booking experience


• Partner
  with the Regional operators to align regional performance with global
  strategy


• Create
  and deliver long-term reservations strategies that drive revenue and
  maximise guest engagement opportunities


• Analyse
  call activities, cover forecasts, and team performance to achieve key
  business targets


• Recruit,
  train, and inspire a best-in-class reservations team, fostering a culture
  of pride, ownership, and service excellence


• Oversee
  database management and ensure GDPR compliance, maintaining the highest
  accuracy in guest profiles


• Support
  pre-opening projects and new restaurant launches within Greece, driving
  systems, processes, and training readiness

What We’re Looking For

• Proven
  leadership experience in reservations, guest relations, or operations
  within luxury hospitality or fine dining


• Strong
  analytical mindset — confident working with KPIs, forecasts, and
  conversion data


• Passion
  for people development, mentoring, and creating exceptional guest
  experiences


• Organised,
  adaptable, and able to lead during high-volume operations or pre-openings


• Fluent
  in English + Greek

Benefits

As part of our team, you’ll enjoy:

• World-Class
  training, designed to inspire and educate


• Global
  opportunities, experience hospitality around the globe with our five
  incredible brands


• Rewards
  & Recognition, we value our team and celebrate your contributions to
  our success with meaningful rewards and recognition


• Dinning
  discount, enjoy exclusive discounts across the Azumi group, worldwide!