Job Description
Manage and organize all reservation channels (phone, online, and on-site).
Supervise the reservations team and provide ongoing training to enhance performance and service quality.
Monitor resort occupancy and analyze reservation data to achieve revenue targets.
Develop and implement marketing strategies and special offers to increase bookings and sales.
Ensure accuracy of reservation information, room rates, and applicable policies.
Handle guest complaints and resolve reservation-related issues efficiently and professionally.
Prepare daily and weekly reports on occupancy, revenue, and future bookings for management review.
Coordinate with the Front Office and other departments to ensure a seamless guest experience.
Oversee payment procedures and billing related to reservations, ensuring compliance with financial policies.
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