Job Description
**Your Day To Day**
+ Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
+ Actively up-sell to support Total Revenue target.
+ Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
+ Prepare and execute action plans which increase reservation sales and associated business.
+ Accept wait list reservations.
+ Manage “no show” reservations by investigation and recording of same.
+ Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
+ Monitor reservation levels and inform Managers of current and future occupancy rates.
+ Prepare reservation sales report.
+ Promote the Hotel’s (and IHG generally) products and services.
+ Develop and maintain a regular pattern of sales calls.
+ Process amendments to reservations such as extensions...
+ Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
+ Actively up-sell to support Total Revenue target.
+ Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
+ Prepare and execute action plans which increase reservation sales and associated business.
+ Accept wait list reservations.
+ Manage “no show” reservations by investigation and recording of same.
+ Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
+ Monitor reservation levels and inform Managers of current and future occupancy rates.
+ Prepare reservation sales report.
+ Promote the Hotel’s (and IHG generally) products and services.
+ Develop and maintain a regular pattern of sales calls.
+ Process amendments to reservations such as extensions...
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