Reservations Specialist

**Job Title**: Reservations Specialist
**Job Location**: Tulum, Mexico
We are currently seeking a skilled and motivated Reservations Specialist to join our dynamic team. As a Reservations Specialist, you will play a crucial role in assisting our guests with their reservations and ensuring a seamless booking experience. Excellent written and verbal English skills, proficiency in Cloudbeds or similar reservations system, and a strong command of
Microsoft Office and Excel are essential for this position.
**Responsibilities**:
Provide accurate and up-to-date information about the company's services, policies, and promotions.
Process reservations, modifications, and cancellations in a timely and efficient manner.
Maintain a thorough understanding of the reservation system and utilize it effectively to manage bookings.
Handle guest inquiries and escalate any issues or complaints promptly and professionally.
Collaborate with other departments, such as accounting and...