Job Description

Work Setup: Onsite (CebuCity)

Shift: Rotating/Shifting

Requirements

  • Bachelor's degree
  • At least 3 years of experience intravel reservations - customer service in the BPO industry (flight/tours/hotel/rentals)
  • At least 2 years in a supervisory/leadershiprole
  • Proficient in using GDS platforms
  • Sales experience
  • Preferably available to start immediately

Responsibilities

  • Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
  • Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
  • Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
  • Performance Monitoring: Monitor team productivity, adh...

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