Job Description
Client
Local Authority in Newham
Job Title
Resident Involvement Manager
Pay Rate
£28.91 an hour PAYE/£37.84 an hour UMBRELLA
Hours
36 Hours a week(Mon-Fri)
Duration
Initial 3 month contract
Location
HYBRID WORKING- 3 days a week office based from Dockside,Newham
Description
Overall Purpose of Job
1. To take the lead in working collaboratively with residents and staff to deliver a customer focused service to ensure that resident's expectations are met and the resident experience is continuously improved.
2. Lead and drive resident involvement by championing customer service excellence and placing residents at the heart of the organisations objectives. Strive for continuous improvement in all that we do for our residents, using internal and external benchmarks for measurement, and keeping abreast of sector best practice. Lead the sector benchmarking group in establishing and s...
Local Authority in Newham
Job Title
Resident Involvement Manager
Pay Rate
£28.91 an hour PAYE/£37.84 an hour UMBRELLA
Hours
36 Hours a week(Mon-Fri)
Duration
Initial 3 month contract
Location
HYBRID WORKING- 3 days a week office based from Dockside,Newham
Description
Overall Purpose of Job
1. To take the lead in working collaboratively with residents and staff to deliver a customer focused service to ensure that resident's expectations are met and the resident experience is continuously improved.
2. Lead and drive resident involvement by championing customer service excellence and placing residents at the heart of the organisations objectives. Strive for continuous improvement in all that we do for our residents, using internal and external benchmarks for measurement, and keeping abreast of sector best practice. Lead the sector benchmarking group in establishing and s...
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