Job Description

Job Title: Resident Involvement Manager

Location: Newham

Term: 1 Year

Rate: £28.91 PAYE hour

Are you passionate about enhancing resident experiences and fostering community engagement? Our client is seeking a dynamic Resident Involvement Manager to lead a transformative initiative within Housing Services. Join us in making a real difference for residents!

Key Responsibilities:

Collaborate with Residents: Work closely with residents and staff to deliver exceptional customer service, ensuring their needs are met and experiences improved.
Drive Resident Involvement: Champion customer service excellence by placing residents at the heart of our objectives. Strive for continuous improvement, utilising benchmarks and best practises from the sector.
Team Leadership: Manage and mentor a dedicated team of Resident Involvement Coordinators, overseeing daily operations and activities across Housing Hubs.
Deliver Outstanding Customer Service: Ensur...

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