Resident Involvement Manager

Client

Local Authority in Newham

Job Title

Resident Involvement Manager

Pay Rate

£28.91 an hour PAYE/£37.84 an hour UMBRELLA

Hours

36 Hours a week(Mon-Fri)

Duration

Initial 3 month contract

Location

HYBRID WORKING- 3 days a week office based from Dockside,Newham

Description

Overall Purpose of Job

1. To take the lead in working collaboratively with residents and staff to deliver a customer focused service to ensure that resident's expectations are met and the resident experience is continuously improved.

2. Lead and drive resident involvement by championing customer service excellence and placing residents at the heart of the organisations objectives. Strive for continuous improvement in all that we do for our residents, using internal and external benchmarks for measurement, and keeping abreast of sector best practice. Lead the sector benchmark...