Job Description

Job description

Job: RLO - Kitchens and Bathrooms

Area: Epping Forest

Starting Salary: £32,000

We are seeking an experienced Resident Liaison Officer (RLO) to join our team working on kitchen and bathroom refurbishment projects within social housing properties across Epping and the surrounding areas. This role plays a vital part in delivering a positive experience for residents while works are carried out in their homes. You will act as the key link between residents, site teams, and the wider project team.

Duties:

* Act as the main point of contact for residents throughout the works

* Clearly communicate project information, programmes, and access requirements

* Manage resident queries, concerns, and complaints in a professional manner

* Carry out pre-start visits, handovers, and post-completion satisfaction checks

* Liaise closely with Site Managers, QSs, subcontractors, and client teams

* Mainta...

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