Job Description
Job description
Job: RLO - Kitchens and Bathrooms
Area: Epping Forest
Starting Salary: £32,000
We are seeking an experienced Resident Liaison Officer (RLO) to join our team working on kitchen and bathroom refurbishment projects within social housing properties across Epping and the surrounding areas. This role plays a vital part in delivering a positive experience for residents while works are carried out in their homes. You will act as the key link between residents, site teams, and the wider project team.
Duties:
* Act as the main point of contact for residents throughout the works
* Clearly communicate project information, programmes, and access requirements
* Manage resident queries, concerns, and complaints in a professional manner
* Carry out pre-start visits, handovers, and post-completion satisfaction checks
* Liaise closely with Site Managers, QSs, subcontractors, and client teams
* Mainta...
Job: RLO - Kitchens and Bathrooms
Area: Epping Forest
Starting Salary: £32,000
We are seeking an experienced Resident Liaison Officer (RLO) to join our team working on kitchen and bathroom refurbishment projects within social housing properties across Epping and the surrounding areas. This role plays a vital part in delivering a positive experience for residents while works are carried out in their homes. You will act as the key link between residents, site teams, and the wider project team.
Duties:
* Act as the main point of contact for residents throughout the works
* Clearly communicate project information, programmes, and access requirements
* Manage resident queries, concerns, and complaints in a professional manner
* Carry out pre-start visits, handovers, and post-completion satisfaction checks
* Liaise closely with Site Managers, QSs, subcontractors, and client teams
* Mainta...
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