Job Description

About the Role

:

As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

Role Criteria:

  • Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience
  • Experience of handling multiple tasks in a high volume in a rapidly changing environment
  • Coordinate and deliver all customer operational related tasks and communication materials as appropriate
  • Ensure customer appointments...

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