Job Description

Position Summary:


The Resident Relations Manager will act as the primary point of contact for all resident related inquiries, concerns and communication related to construction projects, heavy reinvestment, water intrusion, remediation, litigation and all other projects that require inconvenience, work and relocation within residents homes. This is a project position that is anticipated to end in June 2027. 

Key Responsibilities:

  • Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
  • Acts as a liaison between residents, contractors and the onsite team; ensures timely and proactive communication with all residents i.e. scope of work in and around their home, anticipated completion, hotels stays as well as negotiating to reach settlement to lower litigation concerns
  • Collaborates with legal, risk management, remediation team, vendors, maintenan...

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