Resident Service Specialist

UDR, Inc. is seeking a Resident Service Specialist to join our team at Presidential Greens, our apartment community (396 homes) located in Alexandria, VA.

GENERAL SUMMARY OF DUTIES:   Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction.  Maintain company customer service standards within the community.  Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.
  
SUPERVISION RECEIVED:  Reports directly to Community Director, Senior Community Director or Resident Services Manager.

SUPERVISION EXERCISED:  N/A

ESSENTIAL FUNCTIONS:  

Move-In Coordination   
1. Ensure each new resident has a mo...