Job Description

Job Description

Resident User Support focuses on assisting end users with resident-facing features of the product. This is a higher-volume, more streamlined support role.

Key Responsibilities

  • Handle resident support inquiries via phone and digital channels.

  • Assist users with basic product questions and issues.

  • Escalate unresolved issues as needed.

  • Handle Spanish-language calls routed from the US and other regions.

  • Follow defined support workflows and documentation standards.



Requirements

Requirements

  • Good English skills required initially.

  • Stron...

Apply for this Position

Ready to join Helix Workforce? Click the button below to submit your application.

Submit Application