Job Description
**Resolution Specialist**
**Department: Customer Service**
**Status: Non-Exempt**
**Reports To: Customer Service Supervisor**
**Nature of Work**
This position independently addresses member problems through investigation and tracking of individual incidents as they were handled by the respective departments in our company, while following policies and procedures. Negotiates mutually agreeable resolutions with our members while still maintaining the highest levels of member satisfaction with the least cost impact to Interval International. This position also provides technical assistance to members and non-members using Interval’s websites to obtain information or conduct getaway, travel or exchange transactions.
**Duties and Responsibilities**
Handles inbound telephone calls from members. Answers questions, independently resolves problems related to any service Interval International provides.
Resolves customer service issues at a supervisor authority level.
...
**Department: Customer Service**
**Status: Non-Exempt**
**Reports To: Customer Service Supervisor**
**Nature of Work**
This position independently addresses member problems through investigation and tracking of individual incidents as they were handled by the respective departments in our company, while following policies and procedures. Negotiates mutually agreeable resolutions with our members while still maintaining the highest levels of member satisfaction with the least cost impact to Interval International. This position also provides technical assistance to members and non-members using Interval’s websites to obtain information or conduct getaway, travel or exchange transactions.
**Duties and Responsibilities**
Handles inbound telephone calls from members. Answers questions, independently resolves problems related to any service Interval International provides.
Resolves customer service issues at a supervisor authority level.
...
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