Resolution Specialist

• JD Overview:
  • Project: Streaming Platform
  • Schedule: Monday to Friday - 9h to 18h
  • Location: Office-based
  • Office Location: Lisbon (Santos - To Be Confirmed
    

Responsibilities:

As a Customer Experience Specialist, your role involves providing timely and effective support to customers through live chat, email, and potentially inbound calls. You'll excel in identifying and troubleshooting client issues, meticulously documenting actions and categorizing cases. Staying informed about and enforcing client policies, especially in areas like Policy, Safety, and Copyright management, is crucial. From resolving technical challenges to analyzing data trends, your contributions will ensure a positive customer experience and the generation of insightful reports on key performance indicators.

Summarized Job Description:

• Answering customer queries via phone, e-mail, or chat.
• Troubleshooting iss...