Job Description
Job Objective
Responsible for the overall management of the operation of the hotel & resort facilities.
Duties and Responsibilities
- Ensure resort premises & equipment are in operative conditions as per category of the unit to receive and serve guests.
- Ensure SOP implementation and quality standards in all departments & check the same during routine operational checks. Corporate engineer or technical team guidance to be taken wherever required.
- Assessing and reviewing customer experience & satisfaction and service recovery process.
- Meet all department heads to review & train staff to upkeep human capital investments.
- Providing timely and constructive feedback to all direct reports; management and board; as and when required either formally or informally.
- Monitor and maintain operation and overhead cost in order to maintain maximum revenue to the organization.
- Monitor the purchase / requis...
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