Resource Planner

Powering Australia, Powered by People

At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 14 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service!

We are looking for a Resource Planner to join our team on a 12 month contract. This role will play a key role in how we support our customers, and is perfect for someone who enjoys connecting with different parts of the business and using data to provide clear, actionable insights. You will act as a central point of contact, ensuring our staffing needs align with our goals, helping our business to run smoothly. 

Reporting to the Manager - Retail Resource Planning, you will be responsible for:

• Partnering with business units to understand upcoming staffing needs and help prepare the business for future growth
• Maintaining and improving robust forecasting models to provide accurate projections for business performance reports
• Monitoring our progress against targets and identifying areas for improvement
• Act as the primary source for reporting, ensuring that all data shared across the business is accurate and reliable
• Supporting the Resource Administrator in producing timely schedules that maximise resource effectiveness

Who we’re looking for:

• A motivated, self starter who takes ownership over their work
• A collaborator who enjoys working, learning and bouncing ideas of your peers
• You take pride in the accuracy of your work and have a methodical approach to spotting errors and inconsistencies
• A strong communicator who can present data and insights to different audiences
• You have 2-3 years of relevant experience in workforce planning, reporting, or scheduling
• Proficient in using Google sheets/Excel
• Experience with Genesys Cloud, Power BI, and workforce management suites is preferred

If this role excites you and matches your next career move, apply now!