Resource Planning Manager - Leeds/Hybrid

 Resource Planning Manager - Leeds/Hybrid

Do you want to use your workforce management experience to help a charity support more people, more effectively? 

Are you looking for a role where your planning and analysis skills can make a real difference? 

We’re looking for a Resource Planning Manager  to join our Performance and Planning team and help ensure our operational resources are used in the most effective way to support our clients and colleagues. 

This is a key role within StepChange, responsible for real-time performance, short-term resource planning and long-term workforce forecasting across a multi-channel contact centre environment. It’s a great opportunity for someone with strong workforce planning experience who wants to take ownership, influence decision-making and contribute to meaningful outcomes in a purpose-driven organ...