Job Description

Essential Functions:

  • Prioritize, classify, and escalate incidents according to standard operating procedures.
  • Provide first-level support for both external and internal customers, identifying issues that need attention from Engineering or product teams.
  • Interact with team members, management, internal departments, and business partners to maintain workflows,
  • escalate, and resolve customer service requests.
  • Deliver first-level customer service via chat, phone, and ticketing system for various product lines.
  • Perform additional duties as assigned by management.

    • Experience Requirements:

  • 2+ years of technical support experience with call center exposure, preferably in a product company or managed service provider setting.
  • 1-2 years of team-lead experience
  • Product support experience in one or more of the following areas: Copper Cabling Fiber Cabling KVM Switches Video Multimedi...

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