Job Description

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.Key Responsibilities
  • Coordinate and perform production processes as scheduled and ensure quality control 

  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews

  • Communicate clear expectations to restoration technicians and supervise their activities 

  • Document a detailed and accurate job file to support the services provided 

  • Manage labor and consumable item usage on assigned projects

  • Communicate with restoration project manager and office staff on project progress and issues

    • Additional Responsibilities:
  • Communica...

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