Job Description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES:

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Evaluates the efficiency and productivity of team members in creating positive customer experiences
  • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction 
  • Creates a customer focused environment in all areas of the store (production, retail, self service,...

    • Apply for this Position

    Ready to join FedEx? Click the button below to submit your application.

    Submit Application