Job Description

Job Description

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Qualifications

  • College Undergraduate/Bachelors Degree/High School Graduate Old Curriculum/Senior High School Graduate
  • Fresher
  • Fluent in English is a must
  • Excellent telephone and email communication skills
  • Must be detail oriented, reliable and have the ability to handle multiple priorities in a fast-paced environment
  • Solves routine problems effectively, gathering the information necessary from the customer
  • Applies systematic approach to solving problems
  • Professional and positive in interactions with others and is able to establish rapport quickly
  • Treats others with courtesy and respect
  • Able to adjust his/her behavior and communication to accommodate working styles and pe...

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