Retail Associate L1

Overview

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Qualifications

• High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired
• Previous telesales experience preferred.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule

Roles and Responsibilities

• Communicate with potential customers by phone to solicit orders and quote prices to persuade customers to buy Client products or services.
• Explain services and special promoti...