Retail & CPG Presales Architect

Position: Retail & CPG Presales Architect

Location: Bangalore, WFO

Experience: 5–7 years of relevant industry experience

Reports To: Director, Digital Strategy & Enterprise Architecture

Department: Digital Strategy, EA & Presales

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Role Overview

The Retail Presales Architect is responsible for designing and positioning high-impact retail and commerce technology solutions. This role guides Sales through domain knowledge, architecture expertise, and insights into modern omnichannel retail trends.

The Retail Presales Architect:

• Trains and handholds Sales on core Retail & CPG domains: Omnichannel, POS/Store Ops, Merchandising, Supply Chain, eCommerce, CRM, PIM/MDM, Loyalty, Retail Analytics.
• Supports lead qualification and discovery calls across US EST/PST/CST time zones to validate opportunities and guide early solution positioning.
• Research trending retail technologies (AI-driven merchandising, RFID/IoT, micro-fulfilment, conversational commerce, Agentic AI for retail ops) and supports Inside Sales with campaign messaging and persona-based outreach.
• Provides thought leadership through LinkedIn posts, retail-focused blogs, PoVs, and market insights to strengthen ACL Digital’s positioning in Retail & CPG.
• Maintains and manages retail-specific sales collateral , including solution decks, capability documents, case studies, domain playbooks, templates, and digital content libraries.
• Works with Delivery and domain SMEs to ensure solution feasibility, scalability, and alignment with retail best practices.

Key Responsibilities

Retail Solutioning

• Create solution blueprints and architectures across retail systems (POS, OMS, WMS, eCommerce, PIM, CRM, Loyalty, Analytics).
• Support RFP/RFI responses with both technical and domain-rich content.
• Build omni-channel, merchandise planning, and supply-chain workflow diagrams.

Sales & GTM Enablement

• Prepare decks, use case catalogues, ROI models, and retail playbooks.
• Guide Sales on positioning ACL Digital’s value across merchandising, customer experience, fulfilment, and analytics programs.
• Conduct internal retail domain training sessions.

Research & Thought Leadership

• Track industry trends—AI-native retail, dynamic pricing, smart stores, advanced forecasting, phygital experience.
• Contribute articles, PoVs, social posts, and whitepapers tailored to retail personas.

Required Skills & Qualifications

Education

• MBA (preferably Sales/Marketing) + BE/BTech in Information Science/Technology
• 7+ CGPA or First Division in both degrees.

Technical Skills

• Strong fundamentals in programming, SQL/NoSQL, data engineering, analytics concepts, AI/ML basics, and QA/automation.
• Knowledge of SDLC, PM, PGM, and retail engineering practices.

Architecture & Design Skills

• Ability to design retail system architectures across POS, OMS, WMS, eCommerce, CRM, PIM/MDM, Loyalty, Analytics.
• Experience with omni-channel flow diagrams, customer journey maps, merchandising & supply chain process models.
• Understanding of cloud-native, API-led, microservices retail design.
• Exposure to AI/ML architecture , Agentic AI workflows , RPA , IPA , and automation frameworks applicable to retail back-office and store operations.
• Ability to evaluate scalability, performance, and operational efficiency in retail environments.

Retail Domain Skills

• Knowledge of store operations, merchandising, supply chain planning, eCommerce/OMS workflows, loyalty/CRM, planograms, inventory planning, and retail data models.
• Familiarity with retail platforms: Salesforce Commerce, Shopify, SAP Retail, Oracle Retail, Manhattan, Blue Yonder (preferred).

Soft Skills

• Excellent English communication and presentation skills.
• French or Spanish proficiency is highly desirable.
• Strong consultative selling & customer-facing ability.

Preferred Certifications

• Cloud (AWS/Azure/GCP), Retail platform certifications, TOGAF, ITIL, PMP/SAFe.