Retail Customer Service Supervisor

Retail Customer Service Supervisor (Key Holder)

PetSmart does Anything for Pets – JOIN OUR TEAM!

Benefits That Benefit You

• Paid Weekly
• Health & Wellness Benefits*
• Group Registered Retirement Plan (RRSP) with company match
• Paid Time Off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives pet parent experience strategies through loyalty and promotions, and ensures a high-quality interaction throughout the store while achieving targeted results. The role shares responsibility for the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilitie...